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AI. Customer Churn Prevention

Customer churn analysis, prediction and prevention


The solution is a product of strategic partnership between Navicon and Expasoft to develop technologies of intelligent data analysis.
Platforms: Azure Machine Learning, Microsoft Azure, IBM SPSS Statistics

You need to

Increase your revenue by decreasing customer churn rate
Reduce your expenses on customer retention
Increase customer loyalty
Change sales strategy in a timely manner

Solution features

Customer churn forecasting model

The solution helps to forecast the speed and volume of customer churn based on both accumulated and new data, which allows the company to refine the customer-oriented strategy.

Individualized recommendations for anti-churn strategies

Thr solution will form a list of individualized recommendations on whether retaining this or that client from the 'risk group' will be economically reasonable.

Solution benefits

No more huge expenses on the mass increase of client loyalty: the solution will identify the 'risk group' to focus on
Revenue increase due to timely customer retention
Further system learning based on new data

Solution news

Navicon Presents an Innovative Set of IT Solutions for Pharmaceutical Industry

System integrator number one in the pharmaceutical industry in Russia launched the first set of solutions for sales and marketing management at pharmaceutical companies. Navicon Pharma Sales 360 brand combines the flagship products of the integrator: Navicon CRM for client relations management, Navicon TDC (Trade Data Consolidation) for the complex analysis of distribution channels and for commercial reporting, Navicon TPM (Trade Promotion Management) for marketing agreement management, Navicon BI for real-time business data analysis.