Briefly about Microsoft Dynamics 365 platform
Microsoft Dynamics 365Microsoft Dynamics 365 is a powerful business platform that combines the capabilities of CRM and ERP. It consists of many smart next-generation applications which are grouped into separate functional modules: Dynamics 365 for Sales, Dynamics 365 for Marketing, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, and Dynamics 365 for Operations.
Microsoft Dynamics 365 is fully compatible with habitual Microsoft Office products such as Excel, Word, Outlook, Project. The platform can be deployed in Microsoft Azure cloud as well as on the company servers (on-premise).
The powerful, time-tested platform serves as both CRM and ERP: no more chaos when dealing with customer data or searching for the initiator of a data entry
Fully compatible with famous MS Office products: Excel, Word, Outlook, Project
Can be deployed either in the cloud (Azure) or on the company's own servers (On-Premise)
The functionality can be extended through various apps available from Dynamics Store
Supports integration with Power BI
Allows you to easily extend the number of fields, records, tables, and interdependencies between them
Flexible options to adjust ramified business processes using a visual interface
Dynamics 365 for Sales
The module allows you to create and maintain a customer database, to register every interaction with your customers, to do the segmentation, to manage priorities, and to spot problematic development points for the whole customer base or for every customer. The system supports both financial (related to eventual and actual deals) and personal interactions with customers or clients (email correspondence, personal information, etc.).
Dynamics 365 for Customer Service
This module can aggregate from different sources the service requests (or any other ones) of your current customers. It also enables the customers to resolve their issues either on their own (using the database) or involving the company experts. Besides, the module routes all incoming requests, manages the schedule of the experts' workload and the queues of requests, and so on.
Dynamics 365 for Operations
This is the largest module of the platform, which serves as the ERP system of your company and contains digital analytics features to help your company grow further. The system ensures the monitoring of your distribution system, customer service, sales and marketing. It provides the salesreps with the information on products and customers that is necessary for quick personalized interactions with the customers via social networks, mobile resources, shops and other contact points. Besides, the cloud-based ERP system provides relevant data for sound strategic conclusions at the level of the key branches.
Dynamics 365 for Field Service
This module offers a set of features for efficient planning: resource visualization and optimization for remote objects and territories, the tools to regulate field servicing through concluding relevant contracts, the tools for data analysis in order to identify the necessity of unscheduled servicing. All this functionality is complemented with a special mobile client which makes the process of servicing as easy and transparent as possible, enabling the field workers to access the knowledge base on-field or instantly check the availability of a spare part in stock / in the service vehicle.
Dynamics 365 for Project Service Automation
The module allows its users to plan projects and manage resources in one unified corporate system, bringing the team interaction efficiency up to a whole new level. The customer gets involved in the project implementation to the maximum, while the employees in-charge maintain the task list that contains detailed information on the project status change as well as the successes and issues. All of this makes the planning process absolutely transparent.
Dynamics 365 for Marketing
The merging of the CRM customer profile with the Adobe Marketing Cloud product will provide you a robust ground for highly efficient marketing. The functionality of this module enables its users to create personalized campaigns with flexible scenarios in order to increase the level of customers involvement and loyalty. You will be able to follow the rapid changes in customer needs and interests, thus generating more leads and increasing the ROI.
Dynamics 365 for Customer Insights
The module allows you to research the needs and interests of your customers in order to spot new opportunities for your marketing and cross-selling. Any employee of your company will be able to access the unified analytics that shows the behaviour of your current or potential customers while they navigate the company website, respond to the emails, surf social networks. Having this information, you can conclude on what of your products and technologies are the most appealing, make timely personalized offers, increase the generation of leads and strenghten the loyalty of your customers.
Solutions on the platform
News and events
Navicon and Tasklet Factory automate processes in storage
System integration company, Navicon, has signed a partnership agreement with software development company Tasklet Factory. Now our company’s clients can work remotely and effectively with ERP solutions from Microsoft using Mobile WMS. The application automates most of the work processes in the warehouse, from receiving inventory to shipment, and it helps to minimize mistakes and accelerate order processing in the warehouse.
Navicon is among top 10 companies on Russian CRM market
System integration and development company, Navicon is on the 6th place among Russia’s largest providers of CRM solutions according to TAdviser (leading Russian IT media company). Last year the company earned 272 million RUR doing CRM projects. Rating was prepared by TAdviser’s analytical center and considers IT companies’ data for 2018-2019.
Navicon. Data Talks: New Trigger-Based Analytics Platform AYRA, Discussions on Brand Promotion
The Navicon. Data Talks forum has taken place for the 9th time in Moscow on September 26, 2019. Experts in such areas as the pharma industry and consumer goods came together to discuss the matters of brand promotion, while Navicon team presented its new analytics platform AYRA, to which companies can now entrust decisions related to increasing their ROMI and sales.