Briefly about Microsoft Dynamics CRM platform
Microsoft Dynamics CRMMicrosoft Dynamics CRM is a powerful solution for customer relationship management. The platform is destined to increase the productivity of employees inside and outside the office, to improve the coordination between sales, marketing, and service departments. This all is achieved by cutting-edge technologies integrated into one unified environment.
Microsoft Dynamics CRM will allow you to reduce the expenditure on gaining new customers, to analyse and foresee your marketing activities, to shorten the sales cycle and improve its cost-effectiveness, to manage your sales pipeline, to improve the closing ratio, and to design customer loyalty programs.
A multifunctional solution that encompasses the whole range of tasks related to customer relationship management
User-friendly interface, integration with Microsoft Office
Powerful tools for reporting and data analysis
Flexible options to smoothly create, customize and manage your business processes
Low TCO and fast ROI
The Sales module helps you make quick successful deals by automating the preparation of commercial offers and the processing of orders. Microsoft Dynamics CRM enables you to quickly access customer/client data and the sales history both online and offline, as well as to set up automatic notifications about new products and services for your existing and potential customers. The Sales module aggregates all the relevant information in one unified environment and enables you to create customer profiles, to design event schedules and selling patterns, to plan your meetings, negotiations, events and to register their outcomes.
The Marketing module enables you to categorize your customers and clients, to design marketing scripts, to send out personalized offers. Microsoft Dynamics CRM provides its users with all the necessary tools to assess the efficiency of events, to calculate the ROI of marketing campaigns, to generate the reports on the potential customers and market segments, etc. By helping you focus on the most promising segments of the market, Microsoft Dynamics CRM improves your vision of what your customers need.
The Customer Service module provides you with thorough information about your customers and clients, including the history of interactions. You will be able to analyse the queries, to distribute the company staff across the customer support department according to their competencies, to create waiting lists, to use the database in order to respond to queries, and to trace the time spending. This all ensures you quick and robust customer service.
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Solutions on the platform
News and events
Navicon. Data Talks: New Trigger-Based Analytics Platform AYRA, Discussions on Brand Promotion
The Navicon. Data Talks forum has taken place for the 9th time in Moscow on September 26, 2019. Experts in such areas as the pharma industry and consumer goods came together to discuss the matters of brand promotion, while Navicon team presented its new analytics platform AYRA, to which companies can now entrust decisions related to increasing their ROMI and sales.
Navicon Is Microsoft Business Applications Platform Partner for 2018
Microsoft Corporation has recognized Navicon as its Business Applications Platform Partner of 2018 in Russia. Navicon, a system integrator and software developer headquartered in Russia, has been actively promoting Microsoft cloud technologies in the Russian market, while also developing and implementing its own IT solutions based on Microsoft Dynamics 365, mainly for the pharmaceutical industry.
Navicon Is Microsoft Gold Partner in Cloud Platforms
System integration and development company Navicon got Microsoft Gold Partner status in cloud platforms. The Gold Partner status in the partner programme is assigned for the high expertise level and successful projects based on Microsoft Azure. It is already the eighth time Navicon gets Microsoft Gold Partner status.