Briefly about Microsoft Dynamics CRM platform

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a powerful solution for customer relationship management. The platform is destined to increase the productivity of employees inside and outside the office, to improve the coordination between sales, marketing, and service departments. This all is achieved by cutting-edge technologies integrated into one unified environment.

Microsoft Dynamics CRM will allow you to reduce the expenditure on gaining new customers, to analyse and foresee your marketing activities, to shorten the sales cycle and improve its cost-effectiveness, to manage your sales pipeline, to improve the closing ratio, and to design customer loyalty programs.

Platform benefits

A multifunctional solution that encompasses the whole range of tasks related to customer relationship management
User-friendly interface, integration with Microsoft Office
Powerful tools for reporting and data analysis
Flexible options to smoothly create, customize and manage your business processes
Low TCO and fast ROI

Platform features

The platform is being used by

R-Pharm
Project

R-Pharm / CRM-based automation of pharmaceutical field force

TTS Tooltechnic Systems
Project

TTS Tooltechnic Systems / Automation of sales representatives' visiting activity

Petrovax Pharm
Project

Petrovax Pharm / Implementation of Navicon Pharma CRM: the CRM solution for a pharmaceutical company

Norvik Banka
Project

Norvik Banka / Automation of direct sales with CRM

Vozrozhdenie Bank
Project

Vozrozhdenie Bank / Corporate block automation based on Microsoft Dynamics CRM

Sanofi
Description

Sanofi group is one of the world leaders in healthcare, 4th in the world and 2nd in Europe in sales (data from IMS, 2014).

DeltaCredit
Project

DeltaCredit / Mortgage banking automation with CRM

UNIPHARM, INC.
Project

Unipharm / CRM-based management of medical representatives

SKB Kontur
Project

SKB Kontur / Implementation of an enterprise service bus and a master data management system

OMS
Project

OMS / Marketing and management for professional services

Solutions on the platform

Customer Relationship Management
Navicon Professional Services

B2B sales & client relationship management for professional services

Platforms:
Microsoft Dynamics 365, Microsoft Dynamics CRM
Customer Relationship Management
ClickDimensions

Digital marketing automation

Platforms:
Microsoft Dynamics CRM, Microsoft Dynamics 365
Customer Relationship Management
Navicon Customer 360 View

All-in-one customer profile

Platforms:
Microsoft Dynamics CRM, Bpm’online
Customer Relationship Management
Navicon Customer Service

CRM solution for customer service at banks

Platform:
Microsoft Dynamics CRM
Customer Relationship Management
Navicon FMCG SFA

Field force management

Platforms:
Microsoft Dynamics CRM, Microsoft Dynamics 365, Resco Mobile CRM, Microsoft Azure
Customer Relationship Management
Automated OOH Media Sales

Automated CRM-based process of outdoor media selling

Platforms:
Microsoft Dynamics CRM, Microsoft Dynamics 365, Resco Mobile CRM
Marketing
Marketing Management System

CRM-based integrated marketing management

Platforms:
Microsoft Dynamics CRM, Bpm’online, IBM Campaign (Unica)
Customer Relationship Management
Navicon Pharma CRM

Management of medical representatives

Platforms:
Microsoft Dynamics 365, Microsoft Dynamics CRM, Resco Mobile CRM, Microsoft Azure

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