Briefly about Microsoft Dynamics CRM platform
Microsoft Dynamics CRMMicrosoft Dynamics CRM is a powerful solution for customer relationship management. The platform is destined to increase the productivity of employees inside and outside the office, to improve the coordination between sales, marketing, and service departments. This all is achieved by cutting-edge technologies integrated into one unified environment.
Microsoft Dynamics CRM will allow you to reduce the expenditure on gaining new customers, to analyse and foresee your marketing activities, to shorten the sales cycle and improve its cost-effectiveness, to manage your sales pipeline, to improve the closing ratio, and to design customer loyalty programs.
A multifunctional solution that encompasses the whole range of tasks related to customer relationship management
User-friendly interface, integration with Microsoft Office
Powerful tools for reporting and data analysis
Flexible options to smoothly create, customize and manage your business processes
Low TCO and fast ROI
The Sales module helps you make quick successful deals by automating the preparation of commercial offers and the processing of orders. Microsoft Dynamics CRM enables you to quickly access customer/client data and the sales history both online and offline, as well as to set up automatic notifications about new products and services for your existing and potential customers. The Sales module aggregates all the relevant information in one unified environment and enables you to create customer profiles, to design event schedules and selling patterns, to plan your meetings, negotiations, events and to register their outcomes.
The Marketing module enables you to categorize your customers and clients, to design marketing scripts, to send out personalized offers. Microsoft Dynamics CRM provides its users with all the necessary tools to assess the efficiency of events, to calculate the ROI of marketing campaigns, to generate the reports on the potential customers and market segments, etc. By helping you focus on the most promising segments of the market, Microsoft Dynamics CRM improves your vision of what your customers need.
The Customer Service module provides you with thorough information about your customers and clients, including the history of interactions. You will be able to analyse the queries, to distribute the company staff across the customer support department according to their competencies, to create waiting lists, to use the database in order to respond to queries, and to trace the time spending. This all ensures you quick and robust customer service.
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Solutions on the platform
News and events
Navicon Developed a Warranty Registration Solution for STIHL in Russia
System integrator and developer Navicon developed a warranty registration portal for the Russian subsidiary of STIHL, a German manufacturer of chainsaws and other handheld power equipment including trimmers and blowers. As the result of the project, more than 3500 points of sales in Russia are equipped to register STIHL products and provide online warranty.
Navicon Presents an Innovative Set of IT Solutions for Pharmaceutical Industry
System integrator number one in the pharmaceutical industry in Russia launched the first set of solutions for sales and marketing management at pharmaceutical companies. Navicon Pharma Sales 360 brand combines the flagship products of the integrator: Navicon CRM for client relations management, Navicon TDC (Trade Data Consolidation) for the complex analysis of distribution channels and for commercial reporting, Navicon TPM (Trade Promotion Management) for marketing agreement management, Navicon BI for real-time business data analysis.
Gartner Lists Navicon Among CRM Providers for Pharma and Biotech Companies
System integrator and software developer Navicon is listed among 18 Representative Vendors for CRM solutions for pharmaceutical and biotech industries, according to the report «Market Guide for CRM in Pharma and Biotech» of global research firm Gartner. The system integrator is the only company headquartered in Russia included in the report.
Navicon Became Microsoft Gold Partner in Cloud CRM Solutions
System integrator and software developer Navicon became Microsoft Cloud CRM Gold Partner. The Gold status is awarded under the global Microsoft Partner Network program, proving a high level of the partner’s competencies in the implementation and support of cloud CRM solutions. Participation in the program, along with the highest Microsoft partnership status, empowers Navicon to use the best Microsoft marketing tools for the promotion and development of CRM solutions in the Russian market.