A CRM system well-known all over the world, Salesforce keeps occupying top positions in prestigious Gartner and Forrester rankings of CRM systems year after year. However, Salesforce is more than merely a CRM system. Using it as a single platform, you can productively manage all the front-office processes of your company – lead nurturing, sales operations of any kind, customer support – and, furthermore, you can do it from any location due to Salesforce cloud architecture and fully-fledged mobile support. Salesforce platform will empower you to create web portals (for collaboration with partners, dealers, and agents), self-service customer portals, and intranet solutions for the employees of your company.
In addition, Salesforce is equipped with powerful analytical tools and an artificial intelligence technology (Einstein AI) which is integrated into every major solution based on Salesforce: Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud Digital.
How Salesforce platform works
Salesforce is more than just a multi-channel CRM system. It is the way to build truly integral, continuum relationships with your clients, no matter what channel is being used.
If the default analytical means are not enough, the managers can take advantage of the special analytical solution which is compatible with any other Salesforce solutions. It ensures that interactive dashboards are always in front of your eyes, and provides extended reports based on deep data analysis from Salesforce and external systems alike.