Project for OMS
Marketing and management for professional services
Task
Full and timely understanding of the clients' needs, expectations, and satisfaction with the services
Solution
Timing
3 months
Project goals
Provide efficient support to the current clients
Maintain the sales processes
Acquire new clients
Project features
A client database which supports the complex hierarchic structure of the serviced companies and contact persons
Planning and monitoring of client-related targets
Planning of interactions with the clients
Analysis of the needs of the serviced facilities
'Email capturing': binding the letters in the corporate email system to CRM data entries
'Client acquisition': the monitoring of how the deals progress along the sales pipeline